Client Advocate

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Job Description | Updated October 11, 2020

Description: Tahoe Coalition for the Homeless seeks a Client Advocate to provide ongoing client support to individuals and families experiencing homelessness, at risk of experiencing homelessness, and who are previously homeless in their efforts to establish and maintain permanent housing.

Goal: To work as part of a multidisciplinary team with other client support staff to assist and support clients in establishing and meeting their individual housing goals.

Specific Duties:

    1. Conduct street and encampment outreach to locate and engage homeless
    2. Partner with Navigation Specialists to develop and facilitate educational and life skills groups designed to enhance clients’ housing maintenance, explore and resolve self-care issues, and increase clients’ income and skill levels
    3. Works with program participants to enhance and improve their activities of daily living (healthy cookings skills, navigating public transit, relationship building)
    4. Ensures all clients have valid government ID and other necessary identity documents for program and housing eligibility
    5. Assists Navigation Specialists in implementing client-driven case plans with both short and long-term goals to meet client needs
    6. Provides clients with connectivity support, including email, phone, and mail services
    7. Assists clients with job readiness and employment assistance services
    8. Utilizes trauma-informed, client-centered strategies to meet clients ‘where they are’
    9. Cultivates a working knowledge of local resources and builds relationships with service partners in order to make effective referrals for clients
    10. Understands the core systems navigation workflow, including document readiness, benefits connection and maximization, and housing readiness
    11. Participates in regular staff meetings and works closely with team members to coordinate about client case plans, and provide support to each other as needed.
    12. Maintains required records accurately, comprehensively and in a timely manner, including data entry into the Homeless Management Information System (HMIS).
    13. Engages resident clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries
    14. Partners with Client Advocates to develop and facilitate educational and life skills groups designed to enhance clients’ housing maintenance, explore and resolve self-care issues, and increase clients’ income and skill levels
    15. Maintains one’s own physical, mental and emotional well-being to maximize the healthy functioning of the program.



    • Bachelor’s degree in Social Work or related field. Professional experience in the field or a related field may be considered in lieu of formal education
    • Ability to maintain clear personal and professional boundaries with clients.
    • Ability to work effectively in constantly changing and sometimes demanding or chaotic environments.
    • Ability to respond responsibly in emergency and crisis situations.
    • Ability to communicate well both orally and in written form, and follow detailed instructions.
    • Ability to effectively interact with clients, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat each individual with respect, dignity, and compassion.
    • Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.
    • Employee must agree to be subjected to outside environmental conditions while conducting various levels of outreach to homeless neighbors. In addition to working in a typical office environment, the navigator will be required to work in outdoor areas inhabited by homeless persons.
    • Pass a criminal background check.


Hours: Typically, schedule is 9 am – 5 pm, Monday – Friday. Schedule may be subject to change to accommodate programmatic needs, as needed. May require some evening and weekend hours.

Rate: The hourly rate range for this position is $15-$18

Class: The Client Advocate position is non-exempt hourly, up to 40 hours per week.

Reporting: The Client Advocate reports to the Client Services Manager.

Mission: Our mission is to support our neighbors experiencing homelessness by partnering with our community to promote awareness, provide warm beds, and encourage self-sufficiency.

Vision: Our vision is to work together to end homelessness on the South Shore.

Values: We cultivate a culture of shared responsibility that recognizes those experiencing homelessness as members of our community. We lead with integrity, show respect, and uphold fairness. We accept people where they are without judgement and treat one another with dignity and respect. We provide opportunities for growth through education and advocacy with passion and perseverance.