Navigation Specialist

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Job Description | Updated October 11, 2020

Description: Tahoe Coalition for the Homeless (TCH) seeks a Navigation Specialist to provide skilled support to individuals and families experiencing homelessness, at risk of experiencing

homelessness, and who are previously homeless in their efforts to establish and maintain permanent housing.

Goal: To work as part of a multidisciplinary team with other client support staff to assist and support clients in establishing and meeting their individual housing goals.

Specific Duties:

    1. Conducts street and encampment outreach to locate and engage homeless individuals, as well as in-reach within partner programs.
    2. Conducts Coordinated Entry System intakes to gather client information, assess vulnerability, identify strengths and needs, and determine program eligibility
    3. Develops comprehensive client-driven case plans with both short and long-term goals to meet client needs.
    4. Assist clients through social service system navigation such as Social Security and County benefits.
    5. May accompany clients to and from medical, therapeutic, or life skills based activities.
    6. Utilizes trauma-informed, client-centered practices to meet clients ‘where they are.’
    7. Maintains an average caseload of approximately 15-20 clients, depending on need.
    8. Participates in SLT emergency response program, STACS as needed.
    9. Cultivates a working knowledge of local resources and builds relationships with service partners in order to make effective referrals for clients.
    10. Understands the core systems navigation workflow, including document readiness, benefits connection and maximization, and housing readiness.
    11. Participates in regular staff meetings and works closely with team members to coordinate about client case plans, and provide support to each other as needed.
    12. Participates in coordinated entry inter-agency case conference meetings to share information, resources, and problem solve client challenges and barriers.
    13. Maintains required records accurately, comprehensively and in a timely manner, including data entry into the Homeless Management Information System (HMIS).
    14. Engages clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries.
    15. Maintains one’s own physical, mental and emotional well-being to maximize the healthy functioning of the program.



    • Bachelor’s degree in social sciences, public policy or administration, or related field.
    • Minimum three years of related work experience, to include working with clients who are experiencing homelessness, mental illness, and substance use.
    • Must maintain a valid CA Driver’s License and active car insurance.
    • Ability to maintain clear personal and professional boundaries with clients.
    • Ability to work effectively in constantly changing and sometimes demanding or stressful environments.
    • Knowledge of local community resources.
    • Effective organizational and time management skills.
    • Excellent interpersonal skills including, conflict resolution, listening, and problem-solving skills
    • Strong oral and written communication skills.
    • Ability to remain alert and on duty throughout shifts.
    • Ability to respond responsibly in emergency and crisis situations utilizing non-violent crisis intervention.
    • Understanding and support of Housing First principles as well as Harm Reduction Theory and practice.
    • Experience using Motivational Interviewing techniques.
    • Ability to effectively interact with clients, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat each individual with respect, dignity, and compassion.
    • Physical ability to lift 25 pounds, sit, stand, bend, reach, and perform cleaning duties.
    • The employee must be comfortable with outdoor environmental conditions while conducting various levels of outreach to homeless neighbors. In addition to working in a typical office environment, the navigator will be required to work in outdoor areas inhabited by homeless persons.
    • Pass a criminal background check.


Hours: Typically, schedule is 9 am – 5 pm, Monday – Friday. Schedule may be subject to change to accommodate programmatic needs, as needed. May require some on-call, evening, and weekend hours.

Rate: The hourly rate range for this position is $18-$22.

Class: The Navigation Specialist position is non-exempt hourly, up to 40 hours per week.

Reporting: The Navigation Specialist reports to the Client Services Manager.

Mission: Our mission is to support our neighbors experiencing homelessness by partnering with our community to promote awareness, provide warm beds, and encourage self-sufficiency.

Vision: Our vision is to work together to end homelessness on the South Shore.

Values: We cultivate a culture of shared responsibility that recognizes those experiencing homelessness as members of our community. We lead with integrity, show respect, and uphold fairness. We accept people where they are without judgement and treat one another with dignity and respect. We provide opportunities for growth through education and advocacy with passion and perseverance.