Services

What we do

We're here to help

Our skilled team is here to provide a range of supportive services to families and individuals experiencing or at risk of homelessness, in the South Lake Tahoe area and across El Dorado County. 

Please fill out the form below to begin the process of gaining assistance. You may also call (530) 600-2822 or email [email protected]

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Our core programs

Coordinated Entry

Coordinated Entry (CE) is a standard, community-wide intake and triage process to match people experiencing homelessness in El Dorado County with community resources that best fit their situation.

Coordinated Entry staff have a strong working knowledge of available programs and services across El Dorado County and can offer:

  • Identity documentation assistance
  • Benefits and income navigation support
  • Supportive service program referrals
  • Housing access and placement assistance

Emergency Shelter

Our Emergency Shelter is different from the Warm Room of the past. We have 14 beds, and people can stay in them 24/7. We provide 3 meals daily. The guests have access to case managers to help them address issues like getting documents, medical appointments, treatment programs, housing, etc.

Community Outreach

Our team meets clients literally where they are – the street, the forest, encampments, under bridges, and at community meals. Our well-trained Navigation Specialists and Client Advocates can provide a number of strategic services for clients in the field:

  • Navigation Services
  • Coordinated Entry
  • Hygiene and Survival Supplies

Street Health and Harm Reduction Program (SHARP)
In partnership with Barton Hospital, our team provides targeted outreach to our community’s most vulnerable homeless clients to provide:

  • Intensive case management
  • Harm reduction education
  • Narcan distribution and training
  • Substance Use Disorder Services (SUDS) referrals
South Tahoe Alternative Collaborative Services (STACS) Partner We work closely with SLT Police, Emergency Medical Services, Fire Department, El Dorado County Behavioral Health, and Barton Emergency Department to provide culturally competent, trauma-informed crisis response services to community members experiencing homelessness, some of whom are also experiencing mental health or substance use related concerns.

COVID-19 Response

Encampment Support
Encampment Support is available for unsheltered community members who are in need of:

  • Health education – Covid-19 prevention, harm reduction, sexual health
  • Personal protective equipment (PPE) – masks, gloves, hand sanitizer, portable hand washing kits, etc.
  • Personal hygiene kits – soap, body wipes, toothbrushes, toothpaste, combs, feminine hygiene supplies, etc.

Project Roomkey
Project Roomkey is a program of El Dorado County that offers temporary motel stays for community members who are experiencing homelessness and are medically vulnerable to Covid-19. This program provides a safe space for clients to shelter and offers intensive navigation services to encourage transitions to permanent stable housing. Our Tahoe Coalition for the Homeless team provides those services and support for motel residents in South Lake Tahoe. Eligible clients are:

  • Experiencing homelessness in South Lake Tahoe and
  • Age 65+ and/or
  • Living with an immunocompromising medical condition


Clients must be part of the Coordinated Entry system, referred by a team member, and screened by a trained medical professional in order to determine program eligibility.

Resources

Basic Resources

  • We have Hygiene and Survival Supplies available for our unsheltered neighbors. Come pick up a first aid kit, emergency blanket, hygiene kit, and personal protective equipment to stay safe during Covid-19!
  • Want a safe place to take a Shower? Schedule a time to come take one in a clean restroom – we supply the towel and soap!
  • Want to check your email, apply for a job, or do some research? Come charge your phone, use our WiFi, or use our Community Computer.
  • Need to see your care provider via telemedicine services? Don’t have a good computer or reliable internet? Come use our confidential Zoom Room, complete with video-capable tablet and reliable WiFi
  • Want a Mailing Address? Talk to our team about signing a mail agreement and have your mail sent to our address! You can pick up your mail at our office location 5 days a week.

Additional Resources for Clients

For Partners

Coming Soon